Versa unable to sync with Android

[karmabear06]

For almost 6 months now I have been having issues syncing my versa. My Fitbit won't sync for weeks sometimes even with bluetooth active and wifi enabled. After forgetting to charge the last two times before it died it took almost 12 hours to sync on its own and reset the time to the correct date/time. I see that there is an update available but I cleared all my saved bluetooth devices and now my Fitbit is unable to be found. I tried using my Alta dongle to sync my Fitbit through my pc but it can't find the versa. I have been a Fitbit user for 9 years now but I am seriously annoyed with the device not connecting properly to sync. 

[JuanJoFitbit]

Hi @karmabear06, thank you for participating in our Fitbit forums. I'm sorry to hear that your Fitbit Versa has been unable to sync with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Finally, monitor your Versa for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.