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Versa unresponsive after Factory Reset

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‎02-03-2021 21:51 - last edited on ‎02-04-2021 03:29 by Fitbit Moderator

‎02-03-2021 21:51 - last edited on ‎02-04-2021 03:29 by Fitbit Moderator

My Fitbit was acting a little slow to respond (nothing serious, worked totally fine, just slow to respond when I tapped the screen), so I went into my settings and pushed the factory reset option. Up until I did that the watch was working. Turning on, charging - everything. So I push the factory reset in settings and then the whole thing turns off, totally black, the little lights on the back are no longer lit up. I tried doing the whole, hold down all three buttons thing except the logo never came back up. I tried plugging it back in and that didn't work. I tried getting help from the online chat and he had zero information. How is it that the factory reset that is supposed to FIX problems totally KILLED MY WATCH?! It this a tactic to get people to buy new products? Does anyone know any tricks to get it to turn back on? 

 

 

Moderator Edit: Clarified subject

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‎02-04-2021 03:34 - last edited on ‎04-29-2025 08:38 by Fitbit Moderator

‎02-04-2021 03:34 - last edited on ‎04-29-2025 08:38 by Fitbit Moderator

@JSiik I hope you're doing well!

Sorry to hear about this and thank you for troubleshooting this issue. Did Support offered any alternatives? It is odd that they haven't. if this is the case then please reach out to them again to verify if they have and additional suggestions or options for your issue.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-04-2021 09:57

‎02-04-2021 09:57

Its a known problem that the factory reset may kill the watch. They sent me a replacement for mine when that happened.

Author | ch, passion for improvement.

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