Versa won’t load Bitmoji clock face

[ellie_h]

versa (original?) won’t load my bitmoji clock face, been like it four around 4 hours now. please help 

Moderator edit: subject for clarity 

[Guy_]

Try restarting both your watch and phone and make sure that there are no other nearby Bluetooth devices on, to ensure they sync properly and try again.

[LiliyaFitbit]

Welcome to the Fitbit Community, @ellie_h. It's nice to see you around and thank you for your help, @Guy_.

@ellie_h Thanks for the details shared in your post. Some clock faces may take a long time to install due to the size of the clock face. I recommend connecting the watch to Wi-Fi when installing clock faces. You can confirm the steps to install the Bitmoji clock face at How do I change the clock face on my Fitbit device? 

Hope this helps!