03-27-2020 10:46
03-27-2020 10:46
Since i did the update on my versa 1 the battery last 1 day only even if i turn of the watch next day watch would be dead
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03-27-2020 10:52
03-27-2020 10:52
@Nena83 Did you install any 3rd party clockfaces or apps? If yes, try uninstalling them. Have you tried rebooting the tracker several times? If this does not help, I would try performing a factory reset (restoring versa to factory defaults). Again, you may want to perform it several times. Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first.
After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?
If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.
03-27-2020 10:52
03-27-2020 10:52
@Nena83 Did you install any 3rd party clockfaces or apps? If yes, try uninstalling them. Have you tried rebooting the tracker several times? If this does not help, I would try performing a factory reset (restoring versa to factory defaults). Again, you may want to perform it several times. Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first.
After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?
If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.
03-27-2020 10:56
03-27-2020 10:56