help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa watch not showing steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2019 05:18 - last edited on ‎07-03-2019 12:18 by Fitbit Moderator

‎07-02-2019 05:18 - last edited on ‎07-03-2019 12:18 by Fitbit Moderator

My fitbit app is recording my steps, but no information is showing on the watch.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-03-2019 12:17

‎07-03-2019 12:17

@nickh6550 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not showing your steps tracked.

 

Please restart your Versa as described in this help article. After this, change the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets resolved.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes