Versa watch won't work

[CarlaCosentino]

Just bought my first Versa. Downloaded app on Android successfully. App found watch but watch still thinks it needs to get app download. Watch won't do anything. Fully charged...help?

[NellyG]

@CarlaCosentino what phone are you using? Is it on the Supported Devices List? If it is not, it doesnt necessarily mean it wont work, but let us know.

[CarlaCosentino]

I am using Samsung Galaxy S7...it should be fine. Still not able to get watch to do anything. Screen is on 'setup'...as if it doesn't know I have already downloaded the app.

[DramaQueenDiva]

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@CarlaCosentino wrote:

I am using Samsung Galaxy S7...it should be fine. Still not able to get watch to do anything. Screen is on 'setup'...as if it doesn't know I have already downloaded the app.

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Is there a computer you could use to set it up?  I always set my new devices up via computer as sometimes it's a little faster.

[Karen2018jog]

I just bought a versa and having the same problem. Did you manage to sort your issue out ? It's rather frustrating 

[tracy_tanner]

I am having the same issues.  I am using a Samsung Galaxy S7 Edge and my watch is still displaying the screen telling me to download the app.  Everytime I go to the app and try to get a watch face it tells me "This clock cannot be installed on your device" 

[Jjambi]

I'm trying to use the versa on my galaxy S7 edge. I can't find any clock faces that can be used for my phone. And the app keeps saying to update. Any suggestions?

[Jjambi]

I am trying to use the versa on my galaxy S7 edge. I can't find any clock faces that can be used for my phone. And the app keeps saying to update. Any suggestions?