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Versa watch won't work

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‎04-27-2018 00:27

‎04-27-2018 00:27

Just bought my first Versa. Downloaded app on Android successfully. App found watch but watch still thinks it needs to get app download. Watch won't do anything. Fully charged...help?

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7 REPLIES 7

‎04-27-2018 01:26

‎04-27-2018 01:26

@CarlaCosentino what phone are you using? Is it on the Supported Devices List? If it is not, it doesnt necessarily mean it wont work, but let us know.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-28-2018 08:13

In response to NellyG

‎04-28-2018 08:13

I am using Samsung Galaxy S7...it should be fine. Still not able to get watch to do anything. Screen is on 'setup'...as if it doesn't know I have already downloaded the app.

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‎04-28-2018 08:56

In response to CarlaCosentino

‎04-28-2018 08:56

@CarlaCosentino wrote:

I am using Samsung Galaxy S7...it should be fine. Still not able to get watch to do anything. Screen is on 'setup'...as if it doesn't know I have already downloaded the app.

Is there a computer you could use to set it up?  I always set my new devices up via computer as sometimes it's a little faster.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎09-02-2018 17:55

In response to CarlaCosentino

‎09-02-2018 17:55

I just bought a versa and having the same problem. Did you manage to sort your issue out ? It's rather frustrating 

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‎09-02-2018 18:22

‎09-02-2018 18:22

I am having the same issues.  I am using a Samsung Galaxy S7 Edge and my watch is still displaying the screen telling me to download the app.  Everytime I go to the app and try to get a watch face it tells me "This clock cannot be installed on your device" 

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‎10-03-2018 10:36

In response to tracy_tanner

‎10-03-2018 10:36

I'm trying to use the versa on my galaxy S7 edge. I can't find any clock faces that can be used for my phone. And the app keeps saying to update. Any suggestions?

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‎10-03-2018 10:40

In response to tracy_tanner

‎10-03-2018 10:40

I am trying to use the versa on my galaxy S7 edge. I can't find any clock faces that can be used for my phone. And the app keeps saying to update. Any suggestions?

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