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Versa white screen

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‎08-14-2019 23:41 - last edited on ‎08-15-2019 05:42 by Fitbit Moderator

‎08-14-2019 23:41 - last edited on ‎08-15-2019 05:42 by Fitbit Moderator

Interestingly, the versa, starts malfunctioning by pressing the code as if it was possessed.  Password reset. Works fine all day, wake up to a white screen...call support troubleshoot,  and tells me too bad the warranty expired 6 days ago...well it was a replacement for the original that did the same in May....hmmm. After many years as a customer I am emailed a 25% coupon....disappointed to say the least...moving on from Fitbit.

 

 

Moderator edit: updated subject for clarity

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‎08-15-2019 05:41

‎08-15-2019 05:41

@Dsapptd welcome to our Fitbit Community! I'm sorry about the screen issue that your Versa experienced. I'm also sorry to hear that your watch is no longer under the warranty period. The warranty period is good for 365 days starting from the date of first setup of the first device.

 

I totally understand how frustrating this is for you and I appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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