help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa wifi and blutooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-01-2019 03:45

‎12-01-2019 03:45

My Versa has not been able to connect to my wifi for months now.  I've tried calling technical support and after an hour on the phone they were still useless and nothing worked.  I saw where it was suggested to go to my bluetooth settings and forget my device and then try some other things.  Did that,  nothing worked,  and now my phone doesnt even see my versa as a device when I go to turn bluetooth back on.  Help! Does anyone have any suggestions??

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-01-2019 05:22

‎12-01-2019 05:22

Bluetooth and WiFi are completely different unrelated connections @SunsetRunner 

Before a Fitbit tracker is able to connect to WiFi the WiFi needs to be turned on and this requires the tracker to be in its cradle and charging. 

Next we will want to check if the homes WiFi is compatible. 

Then it would be helpful, for us to know at what step the setup process fails and if there are any error messages. 

Let's look below and tap on fitbit's searchable interactive Helpsite. Here are two articles that may help. 

How do I connect my Fitbit watch to Wi-Fi?
Why won't my Fitbit watch connect to Wi-Fi?
Best Answer
0 Votes