07-19-2019 01:11
07-19-2019 01:11
So last week my Versa was acting strange, losing time, not synching, etc. so after trying a few "lighter" troubleshooting options, I decided to factory reset my Versa, unpair it from my Google Pixel 3 XL, and set it up as new, hoping that would solve whatever small bug was happening.
It is now a week later and I cannot get my Versa to set up with my phone. It will not detect the Versa during set up at all, other than every day or two I get once chance, it will bring up the 4 digit pairing code, start to set up, then lose connection and fail. After this it WILL NOT pick up the versa for another day or two.
And before I get a well meaning moderator linking me the "hints and tips" page, give me some credit here. I've done it all. I have reset the phone, the watch, the app, the bluetooth, the wifi, I even reset the NFC option. It has been uninstalled and reinstalled over and over. I have deleted the app, the apps storage, the cache. I have tested it with another phone, I have connected my phone to ANOTHER Versa, I have connected the second phone to the other Versa. I have unplugged every electronic device in my house, I have lived like a medieval peasant to try and get this thing to connect. There doesn't appear to be any reason why it even begins to pair when it occasionally does and even less of a reason why it will just stop set up for days after an attempt.
I say this with all the good will I have left at this point. Please give me some useful advice. If I get a response along the lines of "We are sorry to hear you are having this issue, please see our support page" I will take the watch into work and have the warehouse staff run it over with a forklift truck.
Thank you.
07-23-2019 21:31
07-23-2019 21:31
Welcome to the Fitbit Community @Ubernook. Sorry for the delayed response.
I regret to hear that you are experiencing difficulties to sync and set up your Fitbit Versa. Thank you for letting us know the troubleshooting steps you performed before contacting us and for the information provided. Your Google Pixel 3 XL is part of the list of supported devices so everything should work fine.
To evaluate your case, I sent your information to Customer Support. Please check your inbox on the next days. They will let you know how to proceed.
If you have any question, please don't hesitate to contact us back at any time.
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