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Versa will not shut down

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‎01-25-2019 10:03

‎01-25-2019 10:03

The screen is frozen, want turn off, trying to reset it, but not working

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‎01-25-2019 11:27

‎01-25-2019 11:27

Hi, is you Versa not reacting to the restart procedure by pressing and holding the left and right lower buttons together untill you see the Fitbit log and release the buttons? If it doesn't, I would advice to call Customer Support. 

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