Versa will not sync

[emg90909]

Versa will not sync with the app unless it is being charged

[fitlilbit]

I am having this very same issue!  Can't wait to see some responses.

[aschatz]

I am having the same issue..... Tried uninstalling app and restarting fitbit still not responding, says its found my Versa but then just keeps saying connecting

[Melissamax]

Having the same problem- not connecting- have been trying for the past 4 days. Even reinstalled fitbit app

[aschatz · Accepted solution]

Just got done with customer service and mine is finally working...I uninstalled app and so i had to readd my device

Turn off bluetooth and log out of fitbit app

reboot phone

restart fitbit

once back on turn bluetooth back on 

find fitbit and unpair or forget device

then try to set up again

That is what worked for me and hope it will work for you 🙂 

[Einy]

I was having the same issue. I used shutdown in settings on the Versa, then restarted. It finally synched to the iPhone app after I did this. More specific: Swipe to Settings, then scroll down to About, then scroll down to Shutdown, then restart by holding down left button.

[fitlilbit]

Thanks so much...that worked for me as well!!

[aschatz]

Glad you got it to work 🙂 

[Melissamax]

Thanks this method worked

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@Einy wrote:

I was having the same issue. I used shutdown in settings on the Versa, then restarted. It finally synched to the iPhone app after I did this. More specific: Swipe to Settings, then scroll down to About, then scroll down to Shutdown, then restart by holding down left button.

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[ShaeM]

Thank you❣️ That worked for me. 

[shsdivecoach]

Thanks this helped me!   🙂