Versa will not sync

[Mtharp]

My Versa will not sync to my iPhone. I’ve had so much trouble with this and have tried multiple times to resolve this on my own. Factory reset has worked twice but only for a short while before acting up again, haven't been able to sync since 11-2-18.

I'm very frustrated that this is an ongoing issue and would like this resolved.

Moderator edit: subject for clarity

[RogerBest]

The “not consistently synchronising” fault does seem to be common on Charge2, Charge3 and Versa models. I was considering getting a Versa, having given up on the Charge variants, but it 

looks like I need to hold off until more of the good folk on here have better things to say. R-

[lisa_sd]

I have the same issue. I have not been able to sync since 11/1. Before this, I would have to reinstall and restart everything but this time nothing works. The lack of syncing is causing further issues for programs I am currently participating in.

[AlejandraFitbit]

@lisa_sd, @Mtharp it's great to see you around and @RogerBest thanks for the input.

I appreciate all the efforts in trying to fix this issue. If your units aren't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[Mtharp]

I've tried all these steps and nothing works.  

[Marrrmaduke]

@Mtharp perhaps you could try this sequence

1. Open Settings on your versa, scroll down to about and tap shut down.

2. Open Settings on your iphone, go to Bluetooth and remove all devices.

3. Uninstall and reinstall Fitbit mobile app.

4. Restart your iPhone and turn on the versa.

5. Open Fitbit mobile app and log in. It should request pairing and other permissions. Grant them.

6. Try to sync.

7. Set up your notifications and app preferences.

8. Sync.

[Mtharp]

I’ve tried this also.  Doesn’t work.  I’m quit fed up and it shouldn’t be this difficult.  I have zero issues with my Alta.  Very disappointed with the Versa.

[lisa_sd]

@Mtharp I've been dealing with the same issue. Today I went through all settings and when I hit the Wi-Fi settings, the app seemed to attempt to load Wi-Fis and then crashed on me. When I reopened it took about 30 minutes but finally synced 5 days of outstanding data.

I would have thought the Versa was an upgrade from my AltaHR but it doesn't appear to be so. Every few days I need to carry out what @Marrrmaduke has listed (it was this past week that those instructions didn't work). I might as well be counting my steps manually and writing them down on a piece of paper.

@FitBit, when will this issue be made a priority and resolved?

[Marrrmaduke]

@Mtharp this seems to coincide with recent Fitbit mobile app updates. Honestly it's weird. Have you tried turning iPhone bluetooth off and syncing versa with other device? Sometimes I have to do this when my versa refuses to sync with my droid but then I use iPhone as a back up. Heh.

[LV17]

Same here. Contacting Fitbit support didn't change anything, either. I've tried everything more than once; I wonder when Fitbit will address the issue?

[lisa_sd]

Are there any updates on this? It continues to happen every few days with my Versa. Here's a screenshot of the wifi setup error I'm also receiving.

WiFi settings page

[Marrrmaduke]

@lisa_sd can you confirm your app version? Do you have an option to add wifi manually? I cannot see the button in the screenshot that you enclosed.

[lisa_sd]

Hi @Marrrmaduke I have version 2.83 (20213333).

1. I cannot sync my Versa at all (it appears to fully disconnect for several days. Even if I reinstall and resync)

2. When I click around a bunch of settings, I get the above error within the wifi settings. I don't have the option to manually add wifi. I would assume this error is occurring because the app cannot connect to the Versa.

[LV17]

I haven't had any updates.  Basically I have to restart my phone AND fitibit when I want it to sync. Sometimes I also have to uninstall and reinstall the app as well. (The rest of the time I give up and don't sync)

[RogerBest]

Seems as though it is the same as my Charge2 then. Shame really. AFAIK there is no other waterproof tracker that records calorific intake against energy expended. I gave up on my Charge2 (it's now just a watch) decided not to get Charge3 (same problems as C2) and am holding off getting a Versa (same problems as C2 and C3) and will watch this space to see if anything ever gets done about these issues. I do find it odd that no-one from Fitbit has said anything about recognising that there is some functionality that needs fixing. Maybe as they are now in profit things may change. R-

[Marrrmaduke]

@lisa_sd at this point, I would perform a factory reset if it was my versa. I know you cannot sync, so before wiping versa, I would try to sync it with a different device. Factory reset will erase all data on your watch. You would have to remove Versa from Fitbit account and phone's Bluetooth settings before performing factory reset. After factory reset Versa will automatically download the latest firmware (2.2). It can be done over Bluetooth but it will probably take like 2 hours. My advice would be to not set up wifi at this point. Reboot your phone and set up Versa again by adding a new device within Fitbit mobile app.

[JuanJoFitbit]

@lisa_sd @LV17 Thank you for getting back! I appreciate your efforts in troubleshooting this issue. I'd like you to try the workaround that shared my friend @Marrrmaduke.

If the issue persists, let us know and we'll be happy to proceed accordingly! 

[lisa_sd]

I was unable to connect my Versa to another device so I had to factory reset it and lose my weeks progress. Since the factory reset, it has been able to connect. I did notice yesterday that my watch vibrated at 12:15pm. I looked down at it and it displayed the "X steps left in this hour" message.The clock also showed the time as 11:50am. I had to open the app and force sync in order to read the time correctly. Hopefully this was a one off.

@Mtharp have you had any luck?

[Mtharp]

I haven’t had any luck.  I tried a factory reset and cannot get my versa to connect to my phone at all, just keeps searching.  I’ve switched back to my Alta for now. I believe I got a bad versa.  Very disappointed.  At some point I plan to call customer service.

[RogerBest]

It is to be expected I guess that with over 1 million Versa units sold (June 2018) that a percentage will be bad. What is inexcusable though is the tardiness in getting the issues resolved. Only a small fraction of the negative incidents will be reported on this forum but that is surely sufficient to put folk off making a purchase. R-