Versa will not sync

[ArkansasMom]

Since the last app update my watch and phone will not sync. They will not stay synced all day, they will just randomly un sync and I can't get them to sync back up. I've left a review in the app store and so have many other people but it is not getting fixed. 

Moderator edit: subject updated for clarity

[SunsetRunner]

Did you try logging out of your account on your phone and logging back in?

[Rocelia]

Same! I have uninstalled and reinstalled about 5 times. Turn off bluetooth for 10 sec and turned back on. Restarted versa device about 20 times, called customer service and tried every "trouble shoot" in the book, and nothing is working. I can get it to sync once about every other day and this has been going on for over a week. After updating the app and installing the new firmware my versa is rendered worthless! I doesn't even tell the correct time if it cant sync. Im very upset! 

[ArkansasMom]

Yes I did. I even uninstalled my app and reinstalled it. 

Sent from Yahoo Mail on Android

[kawaiiko]

@ArkansasMom During this time have you unpaired (forget this device) and repaired the Fitbit?

[ArkansasMom]

I did, it didn't work. 

[ArkansasMom]

I have. Now it won't even pick up that I'm trying to paid it again.