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Versa will not unlock

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‎01-15-2021 13:26 - last edited on ‎01-17-2021 19:20 by Fitbit Moderator

‎01-15-2021 13:26 - last edited on ‎01-17-2021 19:20 by Fitbit Moderator

I purchased a Versa a few years ago, I used it for a bit then put it away...due to work.

In the meantime I upgraded my iphone as it was not letting me sync information. I put it away again!

I decided I wanted to wear it so I charged it up, and changed the band and the Versa has locked me out.

 

I have tried to do a factory reset, tried turning bluetooth off/on, and multiple other ways to get it to unlock. I was even able to find an older version of the app to my old phone but it still wont unlock.  As a last resort I removed the Versa from my dashboard hoping that a factory reset would work....it didnt.

NOW I have a consistent message 'Unlock with your phone' I receive a code as I can hear it vibrate and my phone provides me with a place to enter it but I cannot see it through the 'unlock with your phone' message.

 

Fitbit service was helpful and talked me through, but the reset didn't work.....they then said it was NOT covered under any warranty and offered me a $35 credit.

 

Not an acceptable offer when I paid $500 for a limited edition for this device!  Other than buying, anyone have any other suggestions??

 

Moderator Edit: Clarified subject

Moderator Edit: Content - Promoting

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‎01-17-2021 19:19 - last edited on ‎07-08-2025 07:37 by Fitbit Moderator

‎01-17-2021 19:19 - last edited on ‎07-08-2025 07:37 by Fitbit Moderator

Hi @frankenbarbie01, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

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