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Versa won't charge after the firmware update

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‎05-27-2020 06:10 - last edited on ‎06-21-2020 16:28 by Fitbit Moderator

‎05-27-2020 06:10 - last edited on ‎06-21-2020 16:28 by Fitbit Moderator

My Versa will not charge after update. 

 

 

Moderator Edit: Clarified subject

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‎06-21-2020 16:30 - edited ‎09-30-2023 05:36

‎06-21-2020 16:30 - edited ‎09-30-2023 05:36

Hi there @Erica60633, welcome to the Community Forums.I'll be glad to help you with your inquiry about your Versa that is no longer charging after the update.

If you haven't done so yet, I'd recommend the following:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-21-2020 16:30 - edited ‎09-30-2023 05:36

‎06-21-2020 16:30 - edited ‎09-30-2023 05:36

Hi there @Erica60633, welcome to the Community Forums.I'll be glad to help you with your inquiry about your Versa that is no longer charging after the update.

If you haven't done so yet, I'd recommend the following:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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