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Versa won't charge anymore

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‎08-28-2023 20:10 - last edited on ‎08-29-2023 04:20 by Fitbit Moderator

‎08-28-2023 20:10 - last edited on ‎08-29-2023 04:20 by Fitbit Moderator

My Versa 2 won’t charge- I’ve cleaned the terminals & got a new charger. Any other ideas as to why/how to get it to charge?

Moderator Edit: Clarified subject

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‎08-29-2023 10:48

‎08-29-2023 10:48

Hi there @puddlebutt. It is nice to see a new face in the community. 

Thanks for sharing the steps you have already tried with us. Since the steps you took didn't fix the issue, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox.

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