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Versa won't charge

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‎05-29-2018 23:28 - last edited on ‎05-30-2018 09:28 by Moderator Alum

‎05-29-2018 23:28 - last edited on ‎05-30-2018 09:28 by Moderator Alum

The wife's Versa was on the charger that is connected to a Surge protector when we lost power and it came back on. Her Versa was still at 22 percent so we unplugged everything and reconnected it. Still stayed at 22 percent. I put my Versa on her charger and it charges fine. I put her Versa on my charger, but it still didn't charge. I have even restarted her Versa and cleaned it and it still won't charge. Any suggestions?

 

 

Moderator edit: subject for clarity

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‎05-30-2018 05:06

‎05-30-2018 05:06

Good news.  A factory reset fixed the issue.

View best answer in original post

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‎05-30-2018 05:06

‎05-30-2018 05:06

Good news.  A factory reset fixed the issue.

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‎05-30-2018 09:29 - last edited on ‎05-27-2025 05:11 by Fitbit Moderator

In response to Clayton7627

‎05-30-2018 09:29 - last edited on ‎05-27-2025 05:11 by Fitbit Moderator

A warm welcome to the Community @Clayton7627.

Thanks for troubleshooting this by yourself. I am glad to hear that a factory reset fixed the issue you were experiencing. If you need anything else, do not hesitate to post it.

Keep the stepping up. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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