Versa won't charge

[Vijaj]

Hi,  ....  

Bought Versa at duty free in Changi Airport ... June 2018.
Yesterday, get message battery low 26% ... put in charger by USB charger.  It was working until 38% ... after few minute the level drop 0% ... charging still works but can not fill to Versa still 0%.  Left in the new charger an nothing. Can't do a restart.  What can I do now? 

Thanks in advance for any help and ideas!

Vico

[Marrrmaduke · Accepted solution]

@Vijaj Try wiping the charging port on your Versa with some alcohol and putting in the charging dock for several hours. You can try different charging methods - outlet and USB port of your computer. If your tracker is still dead, I am afraid you will have to contact Customer Support as you might require a replacement device. Here's the link to Customer Support page.

[AlejandraFitbit]

A warm welcome to the Community @Vijaj and @Marrrmaduke thanks for the input.

I appreciate all the efforts in trying to fix this battery issue. I was able to see here that our friend @Marrrmaduke provided some instructions in order to fix this problem. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

[Vijaj]

@AlejandraFitbit  and @Marrrmaduke  thanks for quick response.

I've followed some instructions to fix this problem.

I've tried to clean up the charging port with alcohol, but the problem hasn't been resolved.

The charging dock works properly, the problem at Versa can not save battery power.

I tried the other Versa with same the charging dock can works properly.

Already contact PT. Mega Advans Teknologi in Jakarta, Indonesia as a distributor / reseller then they can not fix it.

How to solve this problem ... 

Cheers,

Vico

[Marrrmaduke]

@Vijaj I am afraid at this point you have to contact Customer Support as you might require a replacement device. Here's the link to Customer Support page.

[Vijaj]

@Marrrmaduke already contact Customer Support, the replacement Versa will send.

Nice to know you.

[Marrrmaduke]

@Vijaj Great! 🙂

[JuanJoFitbit]

@Vijaj I'm sorry for the late response! However, I'm so glad to hear that our Support team sent you a replacement unit. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!