Versa won't charge

[splatten]

I charged my fitbit versa yesterday, it ran out again this afternoon

 I've plugged it in and it wont charge, I've tried a couple of different plugs as well as a couple of different sockets but it's still not charging...

Moderator Edit: Clarified subject

[JZuckerman]

Have you tried cleaning the contacts on the back of the watch and charger base?

[splatten]

Yes, tried that 🙂 

I think I might try leaving on charge overnight...

[JZuckerman]

I tried that also but it didn’t help.

I know charger base works because it does charge our other Versa watch.

Emailed support and will post what they have to say once I hear back from them.

[Caravan1952]

That’s what’s just happening to mine 

Try resetting your Fitbit! Hold the left hand button and bottom right in together for 10 secs then let go and it will restart! It doesn’t lose any data!! X

[MarreFitbit]

Hello there @splatten and @JZuckerman, welcome to the Community Forums. Thanks for taking the time to troubleshoot the battery of your Versa smartwatches.

I've seen you both contacted our Support Team after posting here. Since you've exhausted all the troubleshooting steps provided in the Community Forums and Help articles,  I'd suggest to keep your conversation with them as they know what's the next step to try after everything you have done. Note that due to recent events affecting our operations, we're taking longer to respond.

We hope to get you back on track soon.

[JZuckerman]

When I do that the watch just displays 0% Battery which isn’t encouraging.

[MarreFitbit · Accepted solution]

Hello there @JZuckerman, thanks for getting back. I understand where you come from. As mentioned above, since you've reached out to our Support Team about this, we'd appreciate if you wait until they get back to you to tell you what's the next steps to try. We apologize if we're taking long to reply, due to recent events affecting our operations, we may need more than 7 business days to respond.

In the meantime, please make sure you've tried and followed the steps recommended in this help article: Why isn't my Fitbit device's battery charging?

Your patience and understanding are truly appreciate.