Versa won't charge

[Tilbs]

Hi, my versa is 14 mths old. Approx. 10 days ago it went flat and would not charge on the charger,  the screen was black.  I was able to do a reset, the logo appeared and I was able to put it on the charger and successfully charge it. It has been charged twice since then,  but has now done it again. I have tried different cables/ports, cleaning it with alcohol wipes, resetting it.... nothing is working.  I can't access it as my app is not syncing with it.  There are no lights on the back,  no vibrations.  Just a black empty screen. I'm so disappointed...

Are there any other further suggestions???

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Tilbs, welcome to the Community Forums. I'm sorry to hear that your Versa stopped charging. Thanks for the details provided and for taking the time to troubleshoot your watch prior to posting here. 

Before moving forward with the next step, would you mind confirming that you have followed the troubleshooting steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

[Tilbs]

Hi Maree,

Thanks for the reply. Yes, I tried all of those tips however the screen is blank. DEAD.

I took it back to the place of purchase and it was cheerfully refunded.

Thanks anyway, lets hope the new one doesn't die 😉

[MarreFitbit · Accepted solution]

Hello there @Tilbs, thanks for letting me know on the outcome. I'm glad to hear you received a new Fitbit Versa. 😉

Please note that you can set up your new watch on your currently Fitbit account without losing any previous data by following the steps below:

1. Tap the Today tab and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Since you’re replacing one Fitbit device with another of the same model, you’ll be asked to confirm the replacement. 

I'll be around if there's anything else I may do for you.