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Versa won't charge

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‎08-31-2020 23:48 - last edited on ‎09-01-2020 05:37 by Fitbit Moderator

‎08-31-2020 23:48 - last edited on ‎09-01-2020 05:37 by Fitbit Moderator

It will not recharge

 

Moderator Edit: Clarified subject

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‎09-01-2020 06:15 - edited ‎06-21-2024 05:55

‎09-01-2020 06:15 - edited ‎06-21-2024 05:55

Hi there @Fallan, welcome to the Community Forums.

If your Versa isn't charging, I'd recommend the following suggestions:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Give this a go and let me know if you need further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-01-2020 06:15 - edited ‎06-21-2024 05:55

‎09-01-2020 06:15 - edited ‎06-21-2024 05:55

Hi there @Fallan, welcome to the Community Forums.

If your Versa isn't charging, I'd recommend the following suggestions:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Give this a go and let me know if you need further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes