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Versa won't charge

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‎05-20-2019 14:42 - last edited on ‎05-25-2019 12:04 by Fitbit Moderator

‎05-20-2019 14:42 - last edited on ‎05-25-2019 12:04 by Fitbit Moderator

So, of course, right at my year, I am having SEVERAL problems with my FitBit.  The latest is, after going to the gym I have maybe 12, "Active Minutes".  It was off for a couple of days, never came back.  On the same day, my FitBit kept vibrating twice, like a text.  Except it would not stop.  There were no texts, but when you would look at the screen, it would look just like it was on the charger, ie. 32%.  I then went and put the FitBit on the charger--IT WON'T CHARGE!!  The screen will no longer swipe up or down; so I just used my phone.  It is getting real frustrating.  What do you suggest I do?  Of course all of this happens  right after the year mark...

AH

 

 

Moderator edit: updated subject for clarity

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‎05-20-2019 15:08

‎05-20-2019 15:08

Hi, try this procedure. Good luck!!

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‎05-25-2019 12:01

In response to SunsetRunner

‎05-25-2019 12:01

@Calsmom welcome to our Fitbit Community! I'm sorry for the late response. However, I'm happy to assist you with the charging issues that your Fitbit Versa is experiencing.

 

Please try the troubleshooting steps that are listed in this help article. It contains the restart process but you can skip it if you already tried it. After this, charge your Versa for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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