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Versa won't charge

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‎06-11-2019 03:19

‎06-11-2019 03:19

My Versa seems not to be charging, it's always stuck on the logo screen. i tried a different charger but nothing. is there a way to fix this .

Thank you

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‎06-12-2019 10:27 - last edited on ‎06-17-2025 09:12 by Fitbit Moderator

‎06-12-2019 10:27 - last edited on ‎06-17-2025 09:12 by Fitbit Moderator

@Talalito Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Versa not charging and thank you for trying a different charging cable. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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