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Versa won't charge

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‎07-04-2019 09:49 - last edited on ‎07-05-2019 10:54 by Moderator Alum

‎07-04-2019 09:49 - last edited on ‎07-05-2019 10:54 by Moderator Alum

Hi,

I have only had my Fitbit since December. It won't charge. It shows 0% on the screen it won't recharge and it won't turn off. Please help. I'm not very happy with this product!

 

 

Moderator edit: subject for clarity

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‎07-05-2019 10:55 - last edited on ‎10-14-2025 05:32 by Fitbit Moderator

‎07-05-2019 10:55 - last edited on ‎10-14-2025 05:32 by Fitbit Moderator

It's great to see you around @Stanlea.

I understand how are you feeling and I will be glad to help you out. If your Versa isn't charging, I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-05-2019 16:35

In response to AlejandraFitbit

‎07-05-2019 16:35

Thanks. Nothing worked. Fitbit are sending a new versa. 

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‎07-07-2019 09:59 - last edited on ‎10-14-2025 05:21 by Fitbit Moderator

In response to Stanlea

‎07-07-2019 09:59 - last edited on ‎10-14-2025 05:21 by Fitbit Moderator

Those are great news @Stanlea.

I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you can follow the instructions provided in the help article: How do I set up my Fitbit device? to set it up.

Happy stepping! Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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