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Versa won’t charge

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‎07-18-2019 17:54 - last edited on ‎07-19-2019 09:55 by Moderator Alum

‎07-18-2019 17:54 - last edited on ‎07-19-2019 09:55 by Moderator Alum

My Versa is a year and a half old has suddenly stopped working and has a black screen. It will not charge and only gets hot

 

Moderator edit: Subject for clarity.

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‎07-18-2019 23:56

‎07-18-2019 23:56

Hi @Gomezest89  That doesnt sound good! I will flag a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-19-2019 09:58

In response to NellyG

‎07-19-2019 09:58

Welcome to the Fitbit Community @Gomezest89, thanks for all the information you provided, I'm glad to help you. Thank you for bringing this to our attention @NellyG. 

 

I've opened a case with our Support Team for further assistance, so you should be getting a reply soon.

 

I'll be around if you need anything else.Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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