Versa won't charge

[Tallyesin]

hi My versa is dead it wont charge it wont reset and it looks as though the battery has blown as the back is bubbled out. no lights on the back either. I reported this via customer services over a week ago, I got a case no (New Case (#35296267) ) but since then nothing. I would appreciate an update.  thanks 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome back to the Fitbit Community, @Tallyesin. 

I am sorry to hear your Fitbit Versa won't charge. Thanks for trying to resolve this, I am here to help. I appreciate the additional details. Since you've been in touch with our Customer Support team regarding this matter, I've sent this information to them and you should receive an email from them soon. Please keep an eye on your inbox for further instructions. I also recommend checking your spam/junk folders. 

Let me know if you have any questions.

[yaletowngirl]

This is happening with my father's Versa 2 as well.

• Once fully charged (I saw the fitbit logo so I know it connected to the charger), it only lasts for a few minutes.
• Then I can't turn it on or get the screen on. It's all black.
• It won't sync with the app on the iphone either.

This suddenly started happening after maybe a year of use - we've updated the OS on the phone and app. We also turned the phone on and off.

How can I return the watch for support to fix?

[LiliyaFitbit]

Hi @yaletowngirl, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your father's Versa 2. I appreciate your troubleshooting efforts and the additional details, I am glad to assist you with that. Before considering other options, could you please confirm if you already tried our troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Please find the steps to resolve the syncing issue here. 

Keep me posted on the outcome.

[yaletowngirl]

Hi,

Yes I tried those options. The fitbit will charge (and shows it is
fully charged), but then it only keeps the charge for less than an hour.

Thao

[LiliyaFitbit]

Hi @yaletowngirl, thank you for your reply. 

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance.  

[yaletowngirl]

Thank you so much!

[LiliyaFitbit]

Thank you for your reply, @yaletowngirl.

I appreciate your time and feedback. I am sure our Support team will do their best to investigate the issue and help your father get back on track. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

If you have any questions, feel free to let me know.