04-22-2020 02:31 - last edited on 04-23-2020 15:53 by LiliyaFitbit
04-22-2020 02:31 - last edited on 04-23-2020 15:53 by LiliyaFitbit
hi My versa is dead it wont charge it wont reset and it looks as though the battery has blown as the back is bubbled out. no lights on the back either. I reported this via customer services over a week ago, I got a case no (New Case (#35296267) ) but since then nothing. I would appreciate an update. thanks
Moderator edit: subject for clarity
04-23-2020 15:53
04-23-2020 15:53
Welcome back to the Fitbit Community, @Tallyesin.
I am sorry to hear your Fitbit Versa won't charge. Thanks for trying to resolve this, I am here to help. I appreciate the additional details. Since you've been in touch with our Customer Support team regarding this matter, I've sent this information to them and you should receive an email from them soon. Please keep an eye on your inbox for further instructions. I also recommend checking your spam/junk folders.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-23-2020 16:29
04-23-2020 16:29
This is happening with my father's Versa 2 as well.
This suddenly started happening after maybe a year of use - we've updated the OS on the phone and app. We also turned the phone on and off.
How can I return the watch for support to fix?
04-23-2020 18:04
04-23-2020 18:04
Hi @yaletowngirl, it's nice to see you again in our Community Forums.
Thank you for joining the thread and sharing that you're experiencing the same issue with your father's Versa 2. I appreciate your troubleshooting efforts and the additional details, I am glad to assist you with that. Before considering other options, could you please confirm if you already tried our troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?
Please find the steps to resolve the syncing issue here.
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-26-2020 17:31
04-26-2020 17:31
04-27-2020 14:25
04-27-2020 14:25
Hi @yaletowngirl, thank you for your reply.
I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-27-2020 14:27
04-27-2020 14:27
04-27-2020 19:01
04-27-2020 19:01
Thank you for your reply, @yaletowngirl.
I appreciate your time and feedback. I am sure our Support team will do their best to investigate the issue and help your father get back on track.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.
If you have any questions, feel free to let me know.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.