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Versa won't charge

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‎05-19-2020 07:49 - last edited on ‎05-30-2020 06:29 by Fitbit Moderator

‎05-19-2020 07:49 - last edited on ‎05-30-2020 06:29 by Fitbit Moderator

I had my Fitbit Versa since Nov 2018. Earlier today it turned off and the Fitbit app says empty battery. I’ve tried charging it but nothing’s happening. It still won’t switch on. I have kept my watch in charging for more then 30 mins as per troubleshooting guide but nothing happens, has anyone managed to fix the issue?

 

 

Moderator edit: updated subject for clarity

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‎05-30-2020 06:29

‎05-30-2020 06:29

Hi @dwivedim, welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that the issue has been resolved.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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