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Versa won’t charge

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‎06-10-2020 07:38

‎06-10-2020 07:38

My versa won’t charge. I know the charging cable works. I’ve tried it in various USB ports. What should I do?

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‎06-13-2020 06:12

‎06-13-2020 06:12

Hi @Bhanson, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know if your watch vibrates when you put it on the charger. In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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