Versa won't charge

[Fallan]

It will not recharge

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Fallan, welcome to the Community Forums.

If your Versa isn't charging, I'd recommend the following suggestions:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Give this a go and let me know if you need further assistance.