Versa won't charge

[RebS3010]

I have attempted to charge my Fitbit from dead, over night. When I double tap the screen whilst it’s on the charging dock it says it’s charging, the battery icon is animated in moving up but it has not moved up from 0% in over 24hours.

I have tried to hold all buttons in - nothing happens. Tried to sync on app - doesn’t work. 

Can anyone provide advice? 

thank you kindly 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @RebS3010, welcome to the Community Forums. I'm sorry to hear that your Versa isn't charging, I understand where your concern is coming from. Thanks for the details provided in your post and for trying to solve the issue prior to posting here, I'll be glad to continue helping you.

I'd recommend following the troubleshooting steps provided here: Why isn't my Fitbit device's battery charging? 

Let me know how it goes. 

[RebS3010]

Hi,

I have tried the troubleshooting and still had no luck.
What would you advise from here?

Moderator Edit: Personal info removed

[MarreFitbit]

Hi there @RebS3010, thanks for getting back and for the update.

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.