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Versa won't charge

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‎04-19-2021 09:12 - last edited on ‎04-20-2021 07:01 by Fitbit Moderator

‎04-19-2021 09:12 - last edited on ‎04-20-2021 07:01 by Fitbit Moderator

I was gifted a Fitbit Versa. It came to me fully charged but after connecting it to my phone yesterday the battery was drained. I have tried 3 wall chargers and they all say not enough power source. What can I do to give my watch life again?

 

Moderator Edit: Clarified subject

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‎04-20-2021 07:04 - edited ‎09-04-2023 05:51

‎04-20-2021 07:04 - edited ‎09-04-2023 05:51

Hi there, @Laura2005. Welcome to the Community Forums. Thanks for trying to solve this issue before reaching out. 

Have you checked if the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work, please don't use a USB hub. For best results, don’t leave your device plugged in on the charger longer than overnight.

If the suggestions don't work and your watch doesn't vibrate when you connect it to the charger, try these recommendations: 

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-20-2021 07:04 - edited ‎09-04-2023 05:51

‎04-20-2021 07:04 - edited ‎09-04-2023 05:51

Hi there, @Laura2005. Welcome to the Community Forums. Thanks for trying to solve this issue before reaching out. 

Have you checked if the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work, please don't use a USB hub. For best results, don’t leave your device plugged in on the charger longer than overnight.

If the suggestions don't work and your watch doesn't vibrate when you connect it to the charger, try these recommendations: 

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes