Versa2 will not turn on

[Rwkem2]

My versatile will not turn on.  My app says it's fully charged but will not come on at all.  I tried all of the tricks ect...please advise what to do.  I got it for Christmas.  

[lindsay40]

Mine is doing the same!

[Rwkem2]

Trying to figure out how to get a replacement. Of course I don't have the box or receipt.   It's not been working for a month but I hadn't been using it due to surgery.  

[J.R.M]

Mines the same,  it just won't switch on yet its fully charged 

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Have you solved it ?

[J.R.M]

No still nothing 

[LATerrell]

Press and hold the power button for until the logo appears.  It will seem like forever but eventually it does come on. 

[RSKT]

Tried that-logo appeared and then went away again.  Thanks

[DavideFitbit]

Hi, welcome to the Community forums, @Rwkem2 @LATerrell @J.R.M @lindsay40. 

Thank you for sharing that you've been having this inconvenience with your Versa 2 watches. 

If you already tried the restart procedure and you continue to have the same problem, and if you haven't done so already, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.