Versa won't charge

[Teacherbh14]

I have tried all the suggestions about fixing a Versa that won’t charge or turn on aka black screen for days. 
I tried a new charger but that did it help. I tried the button fix and factory reset to no success. 
I’m not sure what Versa I have but this should not be happening. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Teacherbh14 - it is important to know what watch you have.

In the Fitbit App click the watch/battery symbol or profile photo (top left) to get to the account/device page and see what device is shown.

Also what happened prior to it stopping working?

[Julesvavza]

I have the same. Before it started switching screens and then it turned off. I have a versa 3.

[PPri]

Same issue here. Versa 3. 
I have tried to contact them through customer support but it randomly shut down a couple of mins into the chat and now redirects me (something about a different trail or something) when I try to click on the chat function. 
so I can’t get in touch with them. Brilliant. 🙄

[Bjdnh]

I have had the same issue twice and I attribute simply to the watch being past its expiration date.  I think the watch is designed to be recharged up to around 300 times.   I used to charge mine every day, and hence the watch died at about a year, twice.  Now I only charge about every 5 days.  We will see.  Of course, I am not sure this is the situation with you, but it's one possibility.   

[Kjb77]

My Versa has same issue. Turned itself off Sunday morning with still 58% battery. Tried all the trouble shooting. Spoke on chat and they now going to check my warranty, which I know is not going to be any use. But still doesn’t solve why it’s done it.