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Versa won't connect to iPhone anymore

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‎07-14-2019 14:03

‎07-14-2019 14:03

I've had my Versa for a month and a half and everything was working fine. However, two days ago, out of nowhere it disconnected my phone. Now it won't connect back up again. I've reset everything and turned my phone and watch off and then back on. I can still change the clock faces from the Fitbit app but the watch no longer shows up in my bluetooth list and I don't get notifications and I can't access my music from my watch. Any help? This is a new watch so I don't know why it's happening.

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‎07-18-2019 17:20

‎07-18-2019 17:20

Welcome to the Fitbit Community @SofiaSaghir. Sorry for the delayed response.

 

I regret to hear that you are having difficulties to sync your Fitbit Versa. Thank you for the troubleshooting steps you've performed and for the information provided. I would recommend setting up your watch as a replacement device by following the next steps:

 

  1. Tap the Today tab User-added image, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If this doesn't help, please follow our recommendations to resolve difficulties to sync or to set up your Fitbit device.

 

If you have any question, please let me know.

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