Versa won't connect

[Tanker42]

When connecting the versa you type in the pairing number and it brings up the green check mark on the watch.  But the app just sits idle with the ring of death.  And never fully pairs.     But when you go back in the app it “links”.  All the stats are reading right but when u go to set up notifications it tells you it is not paired

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @Tanker42! 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you've not done so, I'd suggest to try the following:

1. Remove the Versa from the phone's Bluetooth settings.
2. Turn off other Bluetooth connections when not in use.
3. Plug it into the charging cable and open the Fitbit app.
4. Setup your Versa as a replacement.

[Tanker42]

Yes I have completely factory reset it. Deleted it completely. Have a
IPhone 8 that it worked fine with for over like 7 months. Did a factory
reset cuz the notifications stopped working And now the **ahem** thing
won’t pair completely. But it will link and count the counting stats but
still won’t let me even get into the notification part cuz it says it needs
to pair

[MarreFitbit]

Hi there @Tanker42, thanks for coming back and following the recommendations I've provided. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!