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Versa won't hold a charge

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‎06-04-2020 08:31 - last edited on ‎06-15-2020 07:53 by Fitbit Moderator

‎06-04-2020 08:31 - last edited on ‎06-15-2020 07:53 by Fitbit Moderator

Ever since the last update that Fitbit sent out my versa wont hold charge.  It used to last 3-4 days, now it barley keeps 12 hours, definitely does not make 24 hours.  This is HIGHLY disappointing. 

 

I bought this last year and it has never worked 100% the GPS on it is terrible and it never syncs with my snapchat properly.  I would to ditch it and get a better brand but at $250 I wasted on this one I can afford another one.  I would love to contact Fitbit instead of this forum, but I cant find a direct contact as I don't have a Twitter account.  I am beyond frustrated!

 

 

Moderator edit: updated subject for clarity

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‎06-15-2020 07:52

‎06-15-2020 07:52

Hi @AbcdJar, it's great to see you in our Fitbit Community. I'm sorry to hear about the battery issues that your Fitbit Versa has experienced. I totally understand how you feel about this. By the way, I appreciate your time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided.

 

Don't hesitate to get back if more assistance is needed.

JuanJo | Community Moderator

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