Versa won't hold charge

[TinaDReynolds]

Is there any way to get more charge time out of my Versa? I've done the battery test it flunked I think but out of warranty time. Can't resale it (tried nobody wants a junk one) any suggestions I'm only running the heartbeat and steps. 

[JuanJoFitbit]

@TinaDReynolds welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not holding its charge as long as it should.

Please try the tips that are listed in this help article. These tips are helpful in order to improve the battery life of your Versa.

Keep me posted on the outcome! 

[TinaDReynolds]

I can't get it to charge at all now and its completely dead. Going to buy
a new charger tonight. If that doesn't work I would say its broken for good.
Will try the steps if I can get it on.
Thank you

[JuanJoFitbit]

@TinaDReynolds I'm sorry for the late response. However, I would like to follow up and would like to know if the new charger got your Versa back on track.

Looking forward to your response! 

[TinaDReynolds]

No I can't get it to charge. I tried using one of my friends chargers and
that didn't work. It is completely dead, have did everything on your help
sights, any suggestions?
Thank you
Tina

[JuanJoFitbit]

@TinaDReynolds thank you for getting back. I want to provide one more article that contains some troubleshooting steps that have been helpful for this type of issues. Please check out the steps here.

I appreciate your time and patience with this.

Keep me posted on the outcome! 

[TinaDReynolds]

Thank you nothing has worked I have went to all the trouble shooting sites
I think it is not fixable.

Tina

[JuanJoFitbit]

@TinaDReynolds I appreciate the time spent trying all the recommended troubleshooting steps.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!