Versa won’t power on

[Deano1584]

Hi I am on my second versa after the first one was replaced under warranty.  The device will not power on after dying this morning.  I was running (and knew I had a good 70% of charge) in some light rain but thought little of a potential issue at the time.  I usually leave on charge daily whilst showering to top up the battery level and I an never usually caught out by low power.  As I tried to power on I noticed it was warm to the touch and would not respond.  I have tried different power outlet and googled and tried all known fixes, but to no avail.  Please help.

[a_lazette83]

I too am having the same problem and am on my second replacement. It is not even a year old! So frustrating! 

[Deano1584]

I know, I am going to get a replacement.  The time will always be two hairs past a freckle till I get the new one ☹️

[ConstantUser]

The exact same thing happened to me 3 days ago.  It was fully charged and after swimming the screen went blank and I cannot power it back on.  I followed all steps to restart and it still won't work.  It is not even 2 years old!

[Lauraob]

This is my 4th Fitbit. They never last over a year for me. My Versa is 8 months old. The “won’t start” issue has happened twice now. Called support and they offered me 35% off a new one since my warranty is expired. Why would I buy another Fitbit when I keep having the same issue? Crazy, disappointing.... I’ll spend my money with Apple before I buy Fitbit again. 

[a_lazette83]

Keep calling and complaining. They offered me a brand new one for free because I just kept on on bugging them. It sucks that it has to come to that though. Good luck!

Sent from my iPhone