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Versa won't receive notifications

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‎04-25-2019 15:34 - last edited on ‎04-26-2019 08:36 by Moderator Alum

‎04-25-2019 15:34 - last edited on ‎04-26-2019 08:36 by Moderator Alum

I am no longer receiving alerts from my phone like text. I tried everything and restarted everything. I don’t have twitter so my only other option is to call and I would rather not. 

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎04-25-2019 18:18

‎04-25-2019 18:18

Hi @Niknak642  What phone are you using? Is it on the Supported Devices List?

Try all the suggestions in THIS Help Article on notification issues

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-25-2019 18:56

In response to NellyG

‎04-25-2019 18:56

Yes and in the past I have gotten notifications. I got one on April 20. That was my last one. It works off and on. I have an iPhone. 

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‎04-26-2019 08:37

In response to Niknak642

‎04-26-2019 08:37

Welcome to the Forums @Niknak642 and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix this notifications issue before contacting us. I recommend taking a look at the help article: My Fitbit device isn't receiving notifications from my phone and follow the instructions provided there.

 

Let me know how it goes. 😊

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-26-2019 13:54

‎04-26-2019 13:54

This has happened to me too since about 3 or 4 days ago... Since then it was working on and off.... Then new update happened with the beta and it was working flawlessly... Now there's no notifications now 😞

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‎04-27-2019 00:29

In response to Lozzy_Bear

‎04-27-2019 00:29

This is happening to my Versa too for the past few days. I have tried all of their recommendations but still not working and yet my Alta watch is still receiving notifications. Looks like my Versa No. 2 is faulty too. Will have to contact Fitbit to sort this out. Not a happy bunny!

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