Versa won't set up

[seleli97]

3 replacements. 4 fitbit versa devices.

NONE of them will connect to the app.

Enter 4 digit code during set up, errors and says "not working?"

Tried multiple devices, different isos.

Restarted, uninstalled, reinstalled everything I possibly can. 

Fitbit cant figure out what is the issue and they just keep sending me replacements...... yet still having the same issue straight out of the box!

Moderator edit: format

[JuanJoFitbit]

@seleli97 It's great to see you in our Fitbit Community! Since you are still experiencing setup issues with your recent Versa, even though you've tried all the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via email recently. Please check out your email account and reply to their last email in order to follow up.

Let me know if you have any questions! 😀

[Jazzj]

Love to know if you find a solution.  Mine doesn’t work either, absolutely useless, and email support not much better. 

[JuanJoFitbit]

@Jazzj It's great to see you in our Fitbit Community! Regarding the setup issues that you are experiencing with your Versa.

I contacted our Customer Support team and told me that your case is being handled by them via email. Please reply to their email and they'll be happy to assist you accordingly and provide a solution.

I'll be around if more questions arise!

[Jazzj]

“Being handled via email’ consists of being fobbed off by being told to connect to internet and other obvious steps. It’s patently obvious that no one bothers to read my emails which detail exactly what I have done to try to resolve the issue. There is clearly a fault with the tracker that no one wishes to acknowledge. I’ve been a Fitbit user for several years, but customer service now falls way below expectations 

[JuanJoFitbit]

@Jazzj I totally understand how frustrated you are regarding the setup issues that your Versa experienced. I appreciate your feedback and comments since this helps us to keep improving.

Since you were assisted by our Support team, I'd like to follow up and would like to know if a solution was provided.

Looking forward to your response! 😀