Versa won't sync and time is intermittently incorrect

[MattJ71]

My wife just got a new Google Pixel 3XL and now her Versa won't sync reliably and the time is always off.  I tried all the standard stuff, and it's still is hit-or-miss.  Sometimes it will sync, most times it won't.

Her old phone was BlackBerry Priv (Android 6), and although it wasn't perfect, it worked better.

Is this a Versa issue, Fitbit app issue or phone issue?  There doesn't seem to be any advice except the usual Fitbit reset, repair, update common sense.

Thoughts?

[Jules724]

Since the update to the app, fitbit has had issues with the versa syncing. Contact customer service, they can give you troubleshooting steps and then if need be, send you a replacement watch. I’m going through something similar. 

[MattJ71]

How would a replacement watch help with an app issue?  This would imply that there is a hardware issue.