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Versa won't receive notifications

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‎01-13-2020 04:00 - last edited on ‎01-15-2020 06:43 by Fitbit Moderator

‎01-13-2020 04:00 - last edited on ‎01-15-2020 06:43 by Fitbit Moderator

I updated the software on my Fitbit Versa yesterday and notifications from WhatsApp are no longer coming through. I've tried a few things to help fix this. I've tried restarting my Fitbit Versa by holding the buttons on the left and the top right for a few seconds. I've tried unpairing and re-pairing the device with my phone. I've checked all the notification settings on my Fitbit profile and everything is set up so that WhatsApp notifications should be coming through. Is there anything else I could do to fix this problem?

 

 

Moderator edit: updated subject for clarity

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‎01-15-2020 06:43

‎01-15-2020 06:43

@Martin85, I'm sorry for the late response. However, let me welcome you to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it stopped receiving WhatsApp  notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know what is the brand and model of your phone.

 

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if it receives WhatsApp notifications properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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