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Versa won't receive notifications

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‎07-24-2020 04:11 - last edited on ‎07-29-2020 07:19 by Fitbit Moderator

‎07-24-2020 04:11 - last edited on ‎07-29-2020 07:19 by Fitbit Moderator

Hi everyone

 

I am not receiving any notifications on my Fitbit Versa special edition. The notifications are switched on on the app on my phone but there is a message that says: 'Notification service not running. A phone restart is required to re-enable notifications on your tracker.' I have restarted my phone numerous times and also switched it off and on again but nothing has worked. Can someone please help me?

 

Thank you in advance!

 

 

Moderator edit: updated subject for clarity

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‎07-29-2020 07:18

‎07-29-2020 07:18

Hi @IngeNel, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't receive notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them ans proceed with the rest. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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