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Versa won't respond

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‎09-10-2019 00:59 - last edited on ‎09-10-2019 13:10 by Fitbit Moderator

‎09-10-2019 00:59 - last edited on ‎09-10-2019 13:10 by Fitbit Moderator

I've had the fitbit since January. It has worked fine up until last week. The problems started when it would continuously vibrate. As a result, it was unable to hold the 4 day charge that I was used to. Then, the screen wouldn't respond and I couldn't swipe to get to the menu or settings to reset it. I noticed it wasnt tracking my steps accurately. My phone kept sending notifications that it wasn't syncing. Finally, the last time I reached my step goal on Saturday it completely blanked out. I tried charging it, it didn't respond. The charger became hot so I removed it. I've tried to charge ot a couple times to  after that. Nothing happened. Still blank. Won't charge.

 

 

Moderator edit: updated subject for clarity

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‎09-10-2019 02:06

‎09-10-2019 02:06

You need to call customer services asap.  I had problems with overheating while it was charging and I couldn't even turn it on.  Had this issue six months after I bought it and they replaced it.

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‎09-10-2019 02:06

‎09-10-2019 02:06

You need to call customer services asap.  I had problems with overheating while it was charging and I couldn't even turn it on.  Had this issue six months after I bought it and they replaced it.

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‎09-10-2019 03:17

‎09-10-2019 03:17

Hi @ShonuffDeeDee I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-10-2019 13:19 - edited ‎04-01-2024 04:01

In response to NellyG

‎09-10-2019 13:19 - edited ‎04-01-2024 04:01

Hi @ShonuffDeeDee, welcome to the Community Forums. Thank you for troubleshooting your Versa prior contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Hey there @mcfetti. Thanks for your help, I'm glad to hear that our Support Team replaced your device. We hope you're enjoying it. 

Hello @NellyG, thanks for flagging the post. 

Maria | Community Moderator, Fitbit


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