Versa won't respond

[Krzysztof5]

I am writing to you because I have a problem with my Fitbit Versa. 
About two weeks ago my Fitbit Versa stopped working, and I don't know why. The battery got deployed and the tracker don't work ever since. I tried to charge it, but nothing happened, even when I used my friends charger for Versa.
This already happened once before, 4 weeks ago, but the watch started working again after 5 days...
So, I would like to ask for your help, because I don't know what is happening and how can I fix it.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Krzysztof5, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa and for already trying to use a different charger. 

Did you Versa vibrate when you plugged it into one of the chargers? If it didn't, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit. For more information, see How do I restart my Fitbit device?

Let me know how it goes. 

[Krzysztof5]

I cleaned the pins and the charging contacts and plugged it in a power source with all other devices disconnected, but still no reaction form the tracker. 

My friend suggested to "reset" the device by holding the bottom right and the left buttun for 10 seconds, after letting the device charge for a bit, but it didn't work ether... 

[MarreFitbit]

@Krzysztof5 I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Have a nice day! 

[Krzysztof5]

Thank you very much, I will wait for the email 

[MarreFitbit]

@Krzysztof5 You're welcome! 😉

[Krzysztof5 · Accepted solution]

Hello, 

I am sorry to bother again, but it has been 2 and a half week, since my uppity case has been created, and I still wasn't contacted by the fitbit support team.

Then, I wanted just to ask if this is normal, or there has been a problem... 

[Krzysztof5]

*support case