Versa won't set up or sync

[WGGR14]

I tried setting up my versa 2 but it says to charge the versa 2 i pluged it in but wont still not find it

Moderator Edit: Clarified subject

[Guy_]

Hi, @WGGR14  -  make sure the bluetooth is on on the phone, then restart the phone, and also the watch, this often refreshes the connection.

How do I restart my Fitbit device? 

If its a new watch - in the Fitbit App, click on the profile photo and then "+ Set up a Device"

How do I set up my Fitbit device? 

[Atiptop1]

It is not a new watch - was working until last Thursday then refused to sync

[Guy_]

@Atiptop1 - thanks, did restarting both the phone and watch fix the problem?

[MarreFitbit · Accepted solution]

Hi there, @WGGR14 @Atiptop1. Welcome to the Community Forums. @Guy_ Thanks for helping out!

It looks like both watches have been unpaired from your Fitbit account, that would explain why they refuse to sync. With that being said, I suggest following the steps below:

• Remove your watches from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Fitbit device again.
• If there is no connection, restart your Fitbit device.

If you can't get started with your watches usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?