12-04-2021 12:10 - last edited on 12-07-2021 03:16 by MarreFitbit
12-04-2021 12:10 - last edited on 12-07-2021 03:16 by MarreFitbit
I tried setting up my versa 2 but it says to charge the versa 2 i pluged it in but wont still not find it
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
12-07-2021 03:20 - edited 03-05-2024 06:41
12-07-2021 03:20 - edited 03-05-2024 06:41
Hi there, @WGGR14 @Atiptop1. Welcome to the Community Forums. @Guy_ Thanks for helping out!
It looks like both watches have been unpaired from your Fitbit account, that would explain why they refuse to sync. With that being said, I suggest following the steps below:
If you can't get started with your watches usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
12-05-2021 14:59 - edited 12-05-2021 15:01
12-05-2021 14:59 - edited 12-05-2021 15:01
Hi, @WGGR14 - make sure the bluetooth is on on the phone, then restart the phone, and also the watch, this often refreshes the connection.
How do I restart my Fitbit device?
If its a new watch - in the Fitbit App, click on the profile photo and then "+ Set up a Device"
How do I set up my Fitbit device?
Author | ch, passion for improvement.
12-05-2021 16:12
12-05-2021 16:12
It is not a new watch - was working until last Thursday then refused to sync
12-05-2021 20:55
12-07-2021 03:20 - edited 03-05-2024 06:41
12-07-2021 03:20 - edited 03-05-2024 06:41
Hi there, @WGGR14 @Atiptop1. Welcome to the Community Forums. @Guy_ Thanks for helping out!
It looks like both watches have been unpaired from your Fitbit account, that would explain why they refuse to sync. With that being said, I suggest following the steps below:
If you can't get started with your watches usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...