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Versa won't setup and turn on

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‎07-08-2020 21:53 - last edited on ‎08-19-2020 07:04 by Fitbit Moderator

‎07-08-2020 21:53 - last edited on ‎08-19-2020 07:04 by Fitbit Moderator

I hadn’t used my Fitbit Versa in a few months. I plugged it in to charge and it has the wrong date and time (April 1). I removed the device from my profile on the Fitbit app on my iPhone, and then was unable to re-pair it. So I decided to click factory reset on the Versa, and now the Versa won’t turn back on.

 

 

Moderator edit: updated subject for clarity

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‎08-19-2020 07:03

‎08-19-2020 07:03

Hi @emroman, welcome to our Fitbit Community! Regarding the charging and setup issues that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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