06-05-2019 06:26
06-05-2019 06:26
For the past several days my Versa (2nd one - 1st one was replaced because it died) has not shown the correct time...the other day it was over 2 hours wrong...this morning it is about 20 minutes late...wtf? And yes, I have rebooted both my Versa and my Galaxy android phone over and over and over again to no avail. I will never purchase another Fitbit product again and will not recommend one to family/friends either...pathetic.
06-06-2019 07:13
06-06-2019 07:13
@DiscoBillyC Welcome to the Fitbit Community! It's great to have you here!
Let me help you with your Versa showing the time incorrectly and thank you for restarting your device. How often do you sync your device? If you sync it frequently and the issue persist you may wish to try a factory reset. Just note that you will need to set it up again after this.
Let me know how it goes.
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06-06-2019 07:26
06-06-2019 07:26
06-06-2019 07:40
06-06-2019 07:40
@DiscoBillyC thank you for your reply.
Since the issue persist please let our Support team know about this so they can assist you. I noticed that you already have a ticket with them so keep working with them to fince a solution.
Keep me posted.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
06-06-2019 09:31
06-06-2019 09:31
This started happening to my Versa about a week ago. It’s very frustrating. Tuesday I woke up, looked at my Fitbit for time and it said 6:20. I was like yeah , I can go back to sleep! Little did I know the time was not working and it was really 7:35! If I put it on the charger it eventually syncs and resets. But it’s not a battery issue because this morning it was 79% charged when I had to “reset” it. I’ve tried “resetting it” making sure it’s all updated, updating my iPhone, everything Fitbit recommends!
I’ve only had it a few months and I’m ready to toss it!
06-06-2019 09:39
06-06-2019 09:39
06-13-2019 00:21
06-13-2019 00:21
My solution: Purchase a Samsung Gear Active smartwatch...LOVE IT! And, best if all: It keeps accurate time (amazing, I know)